Key Benefits

Queue Treatments

• Uses skills-based routing to ensure the most qualified agents handle each call.

Agent Experience

• Provides a flexible web-based interface and downloadable client for agent convenience.

Channel Types

• Supports multiple communication channels, including voice, SMS, WebChat, and email.

Quality Assurance

• Records calls for effective quality assurance and training.

Dashboards and Reporting

• Creates customizable dashboards to track real-time agent activities and performance.

Third-party Integrations

• Seamlessly integrates with CRM systems like Salesforce and collaboration tools like Microsoft Teams.

Other Features

• Launches outbound dialer campaigns via SMS and voice to proactively reach customers